Big Volcano® (Wollumbin) Visitor Guide

Facebook logo Flickr logo Google Plus Twitter logo YouTube logo

Big Volcano Privacy Policy

Locality map

Thank you for visiting Big Volcano® Tourism Marketing & Media's (here-after Big Volcano®) web site. is located at and primarily accessed via the URL known as

Map © Locality map by David Palmer

This privacy statement applies only to information collected by this website.

Last modified: 4 April, 2017 (previous version 29 June, 2016).

Personal Information

When you visit and navigate around our web site (Big Volcano®) and communicate with us via the internet or our web site, we don't collect personal information about you unless you provide us with that information.

Any non-public personal information that you may provide will be used solely for the purpose stated on the page where it is collected.

By “personal information,” we mean data that is unique to an individual, such as your name, contact e-mail address, residential/postal address, and/or telephone number, and for businesses, your operating business numbers and/or business name (ACN/RBN), and Australian Business Number (ABN - tax file number).

We may request such personal information from you in order to respond to your questions or deliver a product or service.

Big Volcano will not sell, license, transmit or disclose this information outside of Big Volcano unless (a) it is expressly authorized by you, (b) it is necessary so Big Volcano contractors or agents can provide goods and/or services, or (c) it is required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and expect the recipient to protect the information and use it only for the purpose it was provided.


We welcome your comments or questions about our web site and have provided an e-mail feedback link for that purpose to contact us.  We will share your comments and questions with the person most capable of addressing your query or feedback.

Please note: your e-mail is probably a non-encrypted Internet e-mail communication, so it is capable of being intercepted by other Internet users without your knowledge and permission, while the message is in transit. For that reason, please don't use e-mail to send information to us that you consider confidential.

Collecting Information

When you visit, we collect some automatically generated (first party) general information which is used to track web site usage trends and patterns, so we can better understand and improve areas of our web site.  This includes:

- Your server IP address
- Your top level domain (for example .com, .gov, .net .au, etc.)
- The pages you accessed and the documents downloaded
- The date and time of your visit to the site
- The previous site you visited
- The type of browser you are using

This information doesn't identify you personally and won't be combined with information that can be traced back to a specific individual.  It provides us with statistical information which helps to analyse and improve Big Volcano services e.g. which content is most popular, which areas may need improvement or modification, and other miscellaneous technical details.

We also currently use 3rd party services of Google Analytics for this purpose.  (See below.)


A "cookie" is a small file that is sent to your browser when you visit a web site.  It is stored on your computer and contains information on how you navigate a web site.  It is not a computer program and can't read the data on your computer or perform any operations.  The cookie does not extract personal information about you, such as your name or address.

Big Volcano® does not use cookies.

Third Party Services

Search by Sitelevel

Big Volcano uses services from to provide site search capability on Single session cookies only are generated to provide agregate reports about any searches performed and results, if any.

We use these reports to identify and update parts of the site where it's shown that visitors didn't find information that is already available, and to evaluate creation of new content.

Other 3rd party services

From time to time, we may use other 3rd party providers to give site visitors (you!) the opportunity to offer us immediate feedback about our site (e.g. "Did you find the information you were looking for?").  These functions are usually javascript enabled.  If you have javascript disabled in your browser, it shouldn't appear.

Such services are voluntary, anonymous and no personally identifying information is collected by us, unless you provide us with such details.  We use this visitor feedback to improve our web site user experience and performance.  Cookies generated by these services generally expire automatically after 365 days.

We may also post anonymous feedback provided to us, on our Social Media channels.

Affliate Programs

Big Volcano® Tourism Marketing & Media has affiliate arrangements with third party tourism booking and reservation providers, where you can check accommodation, tours and attractions availability in real time, and book these directly online via the selected links provided. Big Volcano may receive a commission from these providers from any resulting booking.

These companies use cookies to monitor their overall traffic statistics and to track bookings made and commissions payable to affiliates, when these links are clicked.  These cookies are usually set to automatically expire between 30-90 days.  Please check the policies of the providers directly for more information.

Amazon Associates Program

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to and affiliated sites.  >> Privacy Notice.

Google Services

Google AdSense

We use the affiliate advertising program offered by Google AdSense to serve advertisements on selected pages of our web site, to deliver information about goods and services that maybe of interest to you.  Google AdSense advertising on Big Volcano uses the Google Doubleclick cookie to customise these choices.

Google states that "Personalised advertising (formerly known as interest-based advertising) enables advertisers to reach users based on their interests and demographics (e.g. "sports enthusiasts"), as well as other information" you select when creating or updating your Google account.

"You can use Ads Settings to manage the Google ads you see and opt out of Ads Personalization. Even if you opt out of Ads Personalization, you may still see ads based on factors such as your general location derived from your IP address, your browser type, and your search terms."

If you would like more information about Google AdSense Privacy and to know your choices about not having this information used by Google, you can read detailed Google Advertising privacy information here.

Google Analytics

Big Volcano also uses Google Analytics, which is a web analytics tool provided by Google Inc, that helps us understand how visitors engage with our website. It reports website trends in agregate without identifying individual visitors. We can choose from a variety of reports which show us the ways visitors interact with our website, so we can make improvements where they're called for.

See >> the Google Privacy Policy for more information.

Refusing Cookies

If you are concerned about your privacy, you can set your web browser to expire or refuse cookies.  Check your browser > Help for "cookies" or "privacy".  Please note; as a general rule, cookies cannot personally identify you, and refusing cookies may reduce or "break" the functionality of web sites which use cookies to provide some services.

You might also take advantage of 3rd party browser "add-ons" such as Adblock, Flashblock, Google Opt-out Browser Add-on, Ghostery etc., which you can "add-on" to your browser, to automatically refuse or block pop-ups, cookies and other types of 3rd party trackers.  See your browser > Tools > "add-ons" or "extensions", for more information.

NB: We currently use Ghostery and regularly clear our web browser history and cookies.

Linking to Other Sites

Big Volcano provides links to other web sites, not owned or controlled by Big Volcano, that we think might be useful or of interest.

However, we can't be responsible for the privacy practices of other web site owners or the content or accuracy of information provided on those web sites.  Links to these non-Big Volcano web sites does not necessarily imply endorsement of, or support for an individual or organisation, or any products, services or other material contained in them.

Security continually monitors security issues, and seeks to ensure the integrity and privacy of personal information submitted to us.  We periodically update our security measures in line with current technologies.

Changes to This Statement

Big Volcano may change this Statement.  Please revisit this policy occasionally to see if there have been any changes that may affect you. This statement is not intended to, or create, any contractual or other legal rights in or on behalf of any party.

How to Contact Us

If you have any questions or concerns regarding our Privacy Policy or our use of your information, please contact us, or send correspondence to the following address:

Big Volcano Tourism Marketing & Media
PO Box 28,
Murwillumbah NSW 2484,

Click here to return to the top of the page